IPad Diagnostics Service

IPad Diagnostics Service


This service will determine any problems with your iPad. Diagnostic charge only applies if you don’t follow with the repair.

1. We will run your iPad through a set of tests to find problems and estimate the cost of repair

2. Diagnostics may take anything between 1 hour and 3 days

3. The task is being performed by the dedicated technician in our Store

4. We suggest you send an email mentioning the iPad and the problem-related

5. If your device is not repairable you can choose to sell it for parts. Ask us directly

6. 6 months warranty for parts and labour on the iPad repair


Please be advised, there is a risk of breaking the screen during the process of opening up your device. Should this happen, we need to add the cost of the replacement part (please contact us for the cost). You may also decide not to follow with the repair if this happens.

Send it by post

24/7 Hour courier service.Click to choose required turnaround time and pay for the service.Send your device via post or courier.

Visit Us

Bring it in! Describe the problem and choose date for your visit.Come to one of our stores for possible same day repair.

Door to door

Available in London.We will collect the device from your door and bring it back after repair, possibly same day. Additional charge applies.


Is something wrong with your iPad and you need an expert to check it ?

Let us run your iPad through some set of tests and find the reason of the fault. This service includes price estimation for solution to the problem.

We recommend the diagnostic service when you are not sure if there is more than one problem after liquid damage. In a case of a serious accident when you device behaves unexpectedly, we recommend to use the diagnostic service.

Please choose one from 2 strategies – concentrating on fix the iPad or to save the data. One option does not exlude another but sometimes we need to reload the software what wipes the data. Some of procedures may by risky for the data. Please let us know if your files are the priority.

The diagnostic service includes visual inspection, washing and cleaning of the motherboard after liquid damage, using multimeter to check the motherboard, swapping all parts around the motherboard to localise the actual problem. We also check batteries, charging ports and screens if there is any sign that it is actually the issue.

Diagnosing of the iPad may be sometimes limited to replacement parts which are available. For example if you send us latest iPad with unusual problem, parts may not be available to fix it. This is why we suggest you to send us an email mentioning model of the iPhone and the problem related before ordering this service.

At the end when we find that the device is not repairable, we may offer you buying it off you for parts. You can choose to sell it or to get it returned.

We need to test your iPad after the repair.

Please provide us with the password / passcode, so we can diagnose your iPad and test it after repair. We need to do this before we assemble your device. We won’t be able to complete the repair without it. You will be contacted if those details are missing and the repair will be put on hold until then.

Don’t worry about your data, we don’t delete it and those stay safe for the whole process of the repair.


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Fully Tested Before Return

Full functionality of your device will be checked before we return it to you by post or in the store.

Quality Replacement Parts

We are fully transparent about quality of replacement parts we use. Top repair guaranteed.

We Keep You Updated

Fixfactor keeps you informed about the progress of your repair at all times.

6 Months+ Warranty

Most repair services come with 6 months warranty. Warranty upgrades available.

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