Phone Diagnostics Service

Phone Diagnostics Service


Choose this service to determine problems with your phone and get a quote. The fee will be deducted from the final price but is not refundable if you don’t go ahead with the repair.

We will run your phone through set of tests to find problems and estimate the cost of repair

Diagnostics service may take between 15 minutes and 3 days in most complex situations

The task is being performed by the dedicated technician in our Store

We suggest you to send us first e-mail mentioning the device and the problem related

If you device is not repairable you can choose to sell it for parts. Ask us directly

Send it by post

24/7 Hour courier service.Click to choose required turnaround time and pay for the service.Send your device via post or courier.

Visit Us

Bring it in! Describe the problem and choose date for your visit.Come to one of our stores for possible same day repair.

Door to door

Available in London.We will collect the device from your door and bring it back after repair, possibly same day. Additional charge applies.


Something is wrong with your phone and you need the expert to examinate it ?

Let us run your phone / tablet through some set of tests and find the reason of the fault. This service includes price estimation for solution to the problem.

We recommend the diagnostic service when you are not sure if there is more than one problem after liquid damage. In a case of a serious accident when you device behaves unexpectedly, we recommend to use the diagnostic service.

Please choose one of those 2 directions – to fix the phone or to save the data. One does not exlude another but sometimes we need to reload the software what wipes the data. Some of procedures may by risky for the data. Please let us know if your files are the priority.

The diagnostic service includes visual inspection, washing and cleaning of the motherboard after liquid damage, using multimeter to check the motherboard, swapping all parts around the motherboard to localise the actual problem. We also check batteries, charging ports and screens if there is any sign that it is actually the issue.

Diagnosing of the phone may be sometimes limited to replacement parts which are available. For example if you send us less common mobile phone with unusual problem, we may not have parts to swap them and check if this causes the issue. This is why we suggest you to send us an email mentioning kind of the device and the problem related before ordering this service.

At the end when we find that the device is not repairable, we may offer you buying it off you for parts. You can choose to sell it or to get it returned.


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Fully Tested Before Return

Full functionality of your device will be checked before we return it to you by post or in the store.

Quality Replacement Parts

We are fully transparent about quality of replacement parts we use. Top repair guaranteed.

We Keep You Updated

Fixfactor keeps you informed about the progress of your repair at all times.

6 Months+ Warranty

Most repair services come with 6 months warranty. Warranty upgrades available.

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