Surface Data Recovery

Surface Data Recovery

Microsoft Surface data recovery service from software and hardware damaged device.

We test your Microsoft Surface to see the possibility of data recovery

You get a quote and we concentrate on getting the content of the Surface tablet without trying to fixing it

The work will be completed within 48 hours or we let you know if more time is needed before we actually start the job

We can restore recovered data to your new device, external hard drive, memory card or upload it to cloud

Price for the data recovery may be higher depending on the problem. If for any reasons data from your Microsoft Surface cannot be recovered, we charge £39 diagnostic fee for following a set of procedure which are a very time consuming on Microsoft Surface tablets.

Limitation of liability: For any other service than the Surface screen repair, when the device needs to be disassembled, the screen may break while removing. Regardless of the experience, this is beyond control. Please only buy the service if you are willing to pay for the broken screen if this happens. You may also ask to cancel the repair and pay just the diagnostic fee.

Send it by post

24/7 Hour courier service.Click to choose required turnaround time and pay for the service.Send your device via post or courier.

Visit Us

Bring it in! Describe the problem and choose date for your visit.Come to one of our stores for possible same day repair.

Door to door

Available in London.We will collect the device from your door and bring it back after repair, possibly same day. Additional charge applies.


Did you accidentally reset your Microsoft Surface ? Does it have a hardware damage that you don’t wish to repair and you need only the data ?

We have a lot of experience with restoring a data from damaged Microsoft Surfaces. Most of the time your Surface does not power on at all, it has broken screen or liquid damage. Sometimes the problem is more of the software nature – viruses, Windows does not startup or you have formatted the internal storage. To recover the data, we don’t always need to disassemble the, tablet, as long as this is not a hardware issue.

We use approved recovery methods to get files out of the damage Microsoft Surface tablets. If we cannot access it from the outside, we remove the storage (possible on Surface Pro 3, 4, Pro 5 and Surface Book).

Bitlocker key access.

Your data is encrypted by default. We may ask you for the Bitlocker recovery key to be able to transfer it. In some cases this is fine, we can recover it without it. We will be able to confirm this after we disassemble the Surface.

Limitation of liability.

This is very risky process disassembling your device. To actually diagnose the hardware, we have to remove the front screen which is extremely strongly attached with a glue. We do our best not to damage it. We dedicate 1 hour for this process but if the screen breaks, don’t put the blame on us. Please only buy the service if you are willing to pay for the broken screen if this happens.3


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Fully Tested Before Return

Full functionality of your device will be checked before we return it to you by post or in the store.

Quality Replacement Parts

We are fully transparent about quality of replacement parts we use. Top repair guaranteed.

We Keep You Updated

Fixfactor keeps you informed about the progress of your repair at all times.

6 Months+ Warranty

Most repair services come with 6 months warranty. Warranty upgrades available.

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