Surface Diagnostic Service

Surface Diagnostic Service


This service will determine any problems with your Microsoft Surface (Pro). Diagnostic charge only applies if you don’t follow with the repair.

We will run your Microsoft Surface (Pro) through set of tests to find problems and estimate the cost of repair;

Diagnostic service may take anything from 15 minutes to 24 hours;

The task is being performed by the dedicated technician in our store

Limitation of liability: For any other service than the Surface Pro screen repair, when the device needs to be disassembled, there is a risk that the screen may break while removing. Regardless of the experience, this is beyond control. The iFixit rated Microsoft Surface tablets 1/10 for its repairability. Please only buy the service if you are willing to pay for the broken screen if this happens. You may also ask to cancel the repair and pay just the diagnostic fee.

Send it by post

24/7 Hour courier service.Click to choose required turnaround time and pay for the service.Send your device via post or courier.

Visit Us

Bring it in! Describe the problem and choose date for your visit.Come to one of our stores for possible same day repair.

Door to door

Available in London.We will collect the device from your door and bring it back after repair, possibly same day. Additional charge applies.


Is something wrong with your Microsoft Surface and you need an expert to check it ?

Let us run your Microsoft Surface device through the set of tests and find the reason of the fault. This service includes price estimation for solution to the problem.

We recommend the diagnostic service when you are not sure if there is more than one problem after liquid damage. In a case of a serious accident when you device behaves unexpectedly, we recommend to use the diagnostic service.

Please choose one from 2 strategies – concentrating on fixing of your device or getting your files out of it. One option does not exclude another but sometimes we need to reload the software what wipes the data. Some of procedures may by risky for the data. Please let us know if your files are the priority.

The diagnostic service includes visual inspection, washing and cleaning of the motherboard after liquid damage, using multimeter to check the motherboard, swapping all parts around the motherboard to localise the actual problem. We also check batteries, charging ports and screens if there is any sign that it is actually the issue.

Diagnosing of the Microsoft Surface (Pro) may be sometimes limited to replacement parts which are available. For example if you send us latest Microsoft Surface (Pro) with unusual problem, parts may not be available to fix it. This is why we suggest you to send us an email mentioning model of the iPhone and the problem related before ordering this service.

At the end when we find that the device is not repairable, we may offer you buying it off you for parts. You can choose to sell it or to get it returned.

Disassembly Policy

This is very risky process disassembling your device. To actually diagnose the hardware, we have to remove the front screen which is extremely strongly attached with a glue. We do our best not to damage it. We dedicate 1 hour for this process but if the screen breaks, please don’t blame us. We don’t take responsibility if this happens and if you decide to replace it, we will ask you to cover the cost.


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Fully Tested Before Return

Full functionality of your device will be checked before we return it to you by post or in the store.

Quality Replacement Parts

We are fully transparent about quality of replacement parts we use. Top repair guaranteed.

We Keep You Updated

Fixfactor keeps you informed about the progress of your repair at all times.

6 Months+ Warranty

Most repair services come with 6 months warranty. Warranty upgrades available.

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