Surface Pro 4 Charging Repair

Surface Pro 4 Charging Repair


Get your Microsoft Surface Pro 4 charging port replaced same day by specialists.

New, original charging port  +  LCD screen for Microsoft Surface Pro 4 (1724),  quality tested in our lab

Ready in 3 hours if you bring it to the Store [?]

3 days turnaround if you send it. You can upgrade to express repair for Next Day return [?]

6 months warranty for parts and labour

The LCD screens on the Surface Pro 4’s are very delicate and there is a greater than 50% chance that the screen will crack during the repair process. To ensure transparency we have included the cost of the new screen in the price; however if the screen does not break during the repair, then £110 will not be charged. Therefore the price to replace the charging port will be only £199.

In case when your device is not repairable or your don’t wish to get it fixed for the quoted price, we charge £39 diagnostics fee.

Send it by post

24/7 Hour courier service.Click to choose required turnaround time and pay for the service.Send your device via post or courier.

Visit Us

Bring it in! Describe the problem and choose date for your visit.Come to one of our stores for possible same day repair.

Door to door

Available in London.We will collect the device from your door and bring it back after repair, possibly same day. Additional charge applies.


Your Surface Pro 4 does not accept charge ? Does it not charge at all ?

If you have a problem with physically damaged charging port or your Surface Pro 4 is in not charging. It is probably the charging port problem.

Before we proceed with replacing it, we will test it first to make sure that replacing the charging port will solve all related problems. However to test it, we need to disassemble the Surface Pro 4 first. It is a very difficult process on the Surface that can damage the screen. This is the only way to get inside the tablet and check the problem. Sometimes what looks like charging problem, can be actually the problem with battery.

The process of removing broken glass requires a heating and special tools. We replace the old adhesive with a new one to assure the proper fit.



After we remove the screen and the glass, we start removing the charging port. We replace it with highest quality replacement battery and it will give your tablet a new life. We always use highest quality parts for all Surface tablets.

Your device is always tested after repair.

Your Microsoft Surface Pro 4 tablet will be carefully tested after repair. The test will include the new charging port, screen fitting, all motherboard connections, the screen and anything that we had to reconnect after disassembling your tablet (front camera, charging, speakers, Wifi,etc). After you receive the tablet we kindly ask you to check it again.

The repair can take longer than 2 hours in some cases.

Sometimes when you device has more serious damage or if the screen breaks, we may need more than 2 hours to fix it. If the corners of your Surface are dented or the frame is bend, than we may need additional few hours to prepare it for new screen to be fitted. In some cases we may need extra charge to spend extra 2 hours on aligning and polishing that damaged frame. We will inform you about that before proceeding. For most difficult cases that are repairable, your tablet will be ready on the next working day.

Additional services.

We can fix many other faults related to the Microsoft Surface tablet. If you require help configuring Windows 10 on your tablet, let us know ! You can go back to the main page and select the service or just give us a call and we will assist you.

Why this service is so expensive ? It will be cheaper if the screen does not break !

It is a very difficult job to replace the charging port on the Surface Pro 4 tablet because of the screen attached with strong adhesive. The front glass itself is very delicate. It needs to be heated up and slowly removed together with the LCD. Most time of the repair we spend removing the screen and still it may break any time during the process. We just don’t have control over it.

Please note that in case, when your device is not repairable or your don’t wish to get it fixed for the quoted price, we charge £39 diagnostics fee.


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Fully Tested Before Return

Full functionality of your device will be checked before we return it to you by post or in the store.

Quality Replacement Parts

We are fully transparent about quality of replacement parts we use. Top repair guaranteed.

We Keep You Updated

Fixfactor keeps you informed about the progress of your repair at all times.

6 Months+ Warranty

Most repair services come with 6 months warranty. Warranty upgrades available.

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